Your status will be maintained as long as you meet the minimum spending criteria. For example, to maintain a Glamorous membership status, you must spend a minimum of RM8,001 within 12 months from the date you qualified as a Glamorous member. Whereas, if you spend between RM5,001 to RM8, 000, you will become a Gorgeous member; if you spend between RM500 to RM5,000, you will become a Glowing member.

Your membership will be valid for 1 year from the date of membership sign up, upgrade or renewal. For example, if your membership starts on 4 December 2019, your next membership status will be reviewed on 3 December 2020.

You will be informed of your balance points by AsterSpring centre staff and email notifications. Stay tuned for more exciting news.

Every RM1 spent on facial treatments or products are equivalent to five (5) points in any authorized AsterSpring centres, AsterSpring Signature centres and Dermalogica kiosks.

You may accumulate your membership points via spending made in AsterSpring authorized centres, AsterSpring Signature centres and Dermalogica kiosks in Malaysia only.

Points will be reflected in your account within 24 hours after a purchase is made at AsterSpring centres, AsterSpring Signature centres and Dermalogica kiosks.

Points will expire every 31st March. As such, members are encouraged to redeem any points accumulated before 31st March.

Points will expire and will be forfeited thereafter. Any forfeited Points will not be reinstated.

Yes, you will be notified by AsterSpring centre staff and email notifications to redeem balance points before expiry date.

You may redeem your points as soon as you accumulate a minimum of 500 points. Expired points cannot be carried forward nor be exchangeable for cash.

You may redeem points for any products or services at retail prices only, from any points balance of 500 points or more.

Once you have accumulated a minimum of 500 points, you may decide to redeem products or services, and shall the points not be sufficient, additional balance payment may be required.

Points redemption does not impact membership status progress or qualification. As long as you continue to meet the membership spending criteria within 12 months from the date of qualification, you will continue to enjoy the benefits of the same membership status.

Membership points may be used within your membership only i.e. cannot be combined.

Membership points may be used within your membership only i.e. cannot be transferred or exchanged.

Yes, you can contact an AsterSpring centre to redeem your points, and if any balance payment is required, an online transfer may be made to AsterSpring’s bank account and the payment slip shared with centre staff. You are advised to collect the redeemed product from the respective centre as soon as possible.

Yes, you can continue to collect membership points from any spending with AsterSpring.

No privileges or benefits are allowed neither for transferable nor exchangeable for cash / friend / family members’ account.

No, you only can enjoy the welcome treats at home branch that you have signed up as member.

No, rejoined members are not entitled for welcome treats.

You can enjoy both Product and Service discounts at any AsterSpring, AsterSpring Signature and Dermalogica Kiosk throughout Malaysia within your membership validity period.

You may redeem your birthday privileges from the home branch within your birthday month. For example, Annie’s birthday is on 23rd Aug, the redemption period is from 1st Aug –31st Aug.

Members’ birthday benefits can only be redeemed once annually during the birthday month in the current membership period.

You will be rewarded with 3x points throughout purchases made during your birthday month.

Yes, you may enjoy the higher-level birthday privileges instantly after you upgraded your membership level successfully.

Points that have been previously redeemed cannot be cancelled and are non-refundable.

Any refunds will be net of any points that have been redeemed. For example, if the transaction amount was RM2, 000 and 5, 000 points were redeemed for this transaction, you will get back RM1, 980 only.

Your personal information will be kept secured and private during the entire transaction process and membership period.